Important Information and Frequently asked questions:
Please do not park all day on the downtown main street (water street east) or the main downtown parking lot. The main steet and lot have time limits that may be exceeded by the duration of our cruises and it is important to the main street businesses that these parking areas turn over through the day.
There are three full day municipal parking lots in Little Current within a 300 meter walk. The first is at the far east end of the waterfront under the bluff near the large metal staircase. A second can be found behind the LCBO store at corner of Meredith Street and Manitowaning Road at the back corner gravel lot. Another lot is found by continuing down Water street heading west and turning into Boyle Marina at the Lighthouse, then turn left into the parking field. For those with special accessibility needs, just let us know if the driver needs a ride back and we will be happy to give them a ride.
Frequently asked questions:
What are the capacities of Le Grand Heron?
The Grand Heron is an impressive 107 gross tonnes an measures 75’ long by 30’ wide and is floated on three large hulls, making it remarkably stable in any sea condition. Beginning her service life in 2007, this state of the art vessel is equipped with a full pantry, liquor license and a spacious layout with capacity for up to 100 passengers.
With the comfort of our guests and taking into account the possibility of rain during some tours, we typically limit the passenger number well below 100 as this will afford everyone a seat in the enclosed part of the boat comfortably.
What is the cancellation policy?
Once a booking is made, there will not be any refunds issued for cancellations by the purchaser within 5 days from the start of the tour. Tickets sales are final and non transferable. Cancellation due to weather or unforeseen circumstance will be made if departure from port is not possible within two hours of the scheduled tour and are at the discretion of management. If a tour is cancelled by management, refund will be issued.
What happens if the weather is bad the day of my tour?
Due to the remarkable stability, gross tonnage, large panoramic windows and comfortable inside seating available on our vessel it would be extremely rare that we would need to cancel a voyage based on weather. However, If North Channel Tour Company management determine that the voyage could be unsafe due to threatening weather, we will cancel and fully refund fares paid in advance.
Do I have to make reservations in advance, or can my party just show up?
Booking in advance will avoid disappointment. Due to the popularity of our cruises, there will be departures that sell out in advance, while others may only have a handful of passengers aboard. It can be very difficult to predict the volume on any tour up until the moment it departs. We welcome walk aboard passengers up to the moment of departure if we are not sold out.
Is the boat wheel chair accessible?
Our boat is quite suitable for wheelchairs as our decks are 5′ wide and everything is on one level. Our ramp accommodates the loading of passengers in wheelchairs under 28″ in overall width. Being a boat, our washrooms aren’t massive but they are reasonably spacious. If you identify accessibility requirements in advance we would be pleased to work on this with you.
Can infants come on the tour?
We welcome all passengers aboard our tour, however we strongly suggest guardians consider if the tour is suitable for their wee ones. The duration of our adventures are often full day duration and can make for a long day.
Is there any entertainment for children?
Parents/Guardians are responsible for the entertainment and behavior of their little ones. Due to the length of many of our adventures it is recommended that parents come prepared with a plan to entertain their children along the passage.
Do you allow pets on board?
For the comfort and safety of our passengers we do not allow pets aboard. Service dogs are permitted.
Do you have enough life jackets for everyone on board, including children and infants?
We sure do. Please be sure to specify if you will be booking on any passengers under 40kg as we have a limited number of childrens lifejackets.